How to report bugs and technical issues
Learn How to Report Technical Issues or Errors
SpanishVIP
Last Update há 2 anos
Experiencing a hiccup on the SpanishVIP platform? We're here to help you sort it out swiftly. If you come across any errors or technical issues, whether on our website or during classes, you can report them through the following channels:
1. Via the Help Center on Our Website:
- Navigate to the top right corner of the SpanishVIP homepage.
- Click on “Submit ticket.”
- Fill in your name, email, and provide a concise yet comprehensive description of the issue.
2. Via Email:
- Send us a detailed email at [email protected].
- Describe the issue and include your username and browser details.
- Attach screenshots or videos for a clearer understanding.
3. Via Social Media:
- Reach out to us through our Facebook, Twitter, or Instagram accounts.
- Send a private message detailing the error, along with your contact information.
When Reporting an Issue:
Your details can greatly aid our troubleshooting process. Please include:
- Summary: A brief outline of the problem (no more than 60 words).
- Description: A detailed account including.
- Steps to replicate the issue.
- The expected outcome.
- The actual result you encountered.
- Additional Information. Any relevant background info like operating system, browser type, software version, type of internet connection, etc.
- Evidence. Attach any supporting images, videos, files, or links that could illustrate the issue more clearly.
Your assistance in reporting these issues helps us maintain a smooth, efficient learning environment for everyone. We greatly appreciate your time and effort in helping us improve SpanishVIP!